Privacy Policy

Privacy Policy

Last updated: December 2024

Times Square Leisure Ltd ("we", "our", or "us") operates Christmas in Newcastle at Rusty's Showbar. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, such as when you:

• Make a booking or purchase tickets
• Contact us via email or phone
• Sign up for our newsletter
• Participate in our events or promotions

Types of information we collect:

• Name and contact details (email, phone number, address)
• Booking information (dates, times, number of tickets)
• Payment information (processed securely by our payment providers)
• Communication preferences
• Feedback and reviews

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Send booking confirmations and updates
• Provide customer support
• Send marketing communications (with your consent)
• Improve our services and website
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our booking system provider (ResDiary)
• Payment processors for secure transactions
• Service providers who assist in our operations
• Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Object to processing of your information
• Request data portability

Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Analyze website traffic
• Improve website functionality
• Provide personalized content

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Marketing Communications

We may send you marketing communications about our events and services if you:

• Have given us explicit consent
• Have purchased tickets from us (legitimate interest)

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Booking information is typically retained for 7 years for accounting and legal purposes.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.